Changes afoot

Whilst I’m not going to reveal details of my exact job, company I work for etc, I will post regarding work – I don’t do this on any other I format, so only here!

I work in tech support for a large organisation, am a sole individual on a site with a few hundred users, plus have a couple more buildings with another few I hundred users to support. The job involves getting support tickets from the users via the service desk, then fixing the problems or escalating them to specialist support teams elsewhere. Of course, as with other roles in this environment I get a lot of walk up issues to fix in person.

Up to this point in time I’ve enjoyed a traditional support structure and a good working relationship with my manager, sometimes in person, but for the last nine months, remotely. This is the crux of the changes – an entire layer of middle management has been removed, going forward all of the little teams loose their normal manager and report into one person, in another city… Why is this a problem? No local management who know who we are, what we do, and why we exist!

So here I am with an ever decreasing amount of work allocated in charge of supporting a few hundred users… The highlights of my day today will be chatting to people in the office, sorting this new blog out, watching episodes of the TV show Fringe on my iPad, and finally probably taking lunch…

There are the usual cliches with my job, the usual ‘have you turned it off and on again’ moments and the usual evil turns where I might not exactly fix a problem for any given rude numptard (Numpty-Retard – it’s a Welsh thing)… Today I’m not feeling too bad as it’s Friday, the day I live for, well, to be specific 16:00 🙂 So in summary the day is looking up and the minutes tick by….

Going forwards I will use real names here, or nicknames as I see fit, I will never use full names, after all the Internet is a small place sometimes!

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